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RETURNS & EXCHANGES

  • APHORALUX WILL NOT AND CAN NOT BY LAW RECEIVE ANY RETURNS / EXCHANGES ON ITEMS OR PACKAGES THAT ARE OPENED , USED, WASHED, OR CHEMICALLY  MANIPULATED IN ANY WAY SHAPE OR FORM 

    - PLEASE READ BEFORE CONTINUING FURTHER IF YOU ARE REQUESTING A REFUND FOR AN ITEM THAT DID NOT COME IN TIME FOR YOUR HAIR APPOINTMENT AND YOUR ORDER WAS PROCESSING AS NORMAL FOR ALL ORDERS WHICH IS 2-3 BUSINESS DAYS 
    NOT INCLUDING SHIPPING AND YOUR ORDER DIDNT ARRIVE IN YOUR TIME FRAME  , WE WILL NOT PROVIDE A CREDIT WE RECOMMEND TO SCHEDULE  YOUR APPOINTMENTS AFTER YOUR PRODUCT ARRIVES AT ALL TIMES THIS IS TO AVOID LATE FEES AND CANCELLATION FEES WITH STYLIST . 


  • THE APHORA COLLECTION NO LONGER ACCEPT EXCHANGES ON ITEMS THAT ARE CONCERNING A LENTH EXCHNGE . THIS APPLIES TO CUSTOMERS WHO ORDERED A CERTAIN INCH BUT DECIDED TO CHANGE THEIR MIND LAST MINUTE AFTER THE ORDER HAS BEEN DELIVERED , OR IF THE ORDER HAS ALREADY BEEN PROCESSEED AND READY FOR SHIPMENT NO EXCHAGES CAN BE DOE NO INCHES CAN BE EXCHANGED FOR LONGER INCHES DUE TO STOCK QUANTITIES .  



  • THE APHORA COLLECTION  WILL NOT ACCEPT RETURNS / OR EXCHANGES IF ANY OF THE THINGS LISTED ABOVE HAS TAKEN PLACE NO EXCEPTIONS. PLEASE NOTE THAT HAIR EXTENSIONS & HAIR PRODUCTS ARE EXTREMELY HYGIENIC , AND FOR THE SAFETY OF APHORALUX  AND OUR  SUPPORTERS  WE WILL NOT ACCEPT EXCHANGES /RETURNS ON ANY PRODUCTS THAT MATCH THE DESCRIPTION ABOVE



  • RETURN POLICY  

    THE APHORA COLLECTION WILL ONLY ACCEPT RETURNS ON ITEMS THAT ARE UNDER TWO WEEKS OLD DUE TO QUALITY CONTROL REASONS 
  • ALL ITEMS BEING RETURNED MUST BE UNUSED & UN-OPENED NO EXCUSES 

    IF YOU ARE RETURNING A PRODUCT IN EXCHANGE OF A REFUND, AT THIS TIME ALL ORDERS ARE FINAL AND IS NOT ELIGIBLE FOR A FULL REFUND APHORA LUX OFFERS PARTIAL REFUND WITH ACCEPTANCE OF THE PRODUCT , PARTAIL STORE CREDITS , AND OR FREE ACCESSORIES. APHORA ALSO  EXCHANGES FOR ANOTHER PRODUCT OR DEAL WITHIN THE SAME PRICE RANGE OF THE ORIGINAL ORDER

    THE APHORA COLLECTION GIVES YOU THE OPTION TO CHOOSE FROM A STORE CREDIT REFUND , OR FREE ACCESSORIES . ONCE YOUR EMAIL IS SUBMITTED / REVIEWED BY OUR TEAM , YOU WILL RECEIVE AN UPDATE WITH AN EMAIL CONTAINING THE RETURN ADDRESS  

  • ONCE THE ITEM IS SENT BACK TO THE RETURN ADDRESS , PLEASE SEND US THE TRACKING INFORMATION .
    THE APHORA COLLECTION  RECOMMENDS THAT ALL PACKAGES BEING SENT BACK TO US HAVE INSURANCE AS APHORALUX IS NOT RESPONSIBLE FOR LOST, DAMAGED AND STOLEN PACKAGES , NOR WILL THE CUSTOMER BE ISSUED A FULL REFUND

    NO REFUNDS FOR ITEMS OPRDERED DURRING SALES , FLASH SALES , BLOWOUT SALES ETC .. WE ONLY ALLOW EXCHANGES OR STORE CREDITS 




  • EXCHANGE POLICY

 

  • THE APHORA COLLECTION  UNDERSTANDS HOW IMPORTANT IT IS TO OUR CUSTOMERS TO RECEIVE THE CORRECT ITEMS ON TIME , HOWEVER MISTAKES DO HAPPEN AND APHORALUX TAKES FULL RESPONSIBILITY FOR PACKAGES WITH MISSING OR INCORRECT ITEMS 

  • FOR EXCHANGES ON A PACKAGES CONTAINING INCORRECT ITES , FEEL FREE TO EMAIL US AT APHORA.CUSTOMERCARE@GMAIL.COM, PLEASE BE SURE TO INCLUDE YOUR FULL NAME , CONTACT NUMBER , ORDER NUMBER AND INQUIRY ALSO EVERYTHING THAT THE PACKAGE INCLUDED 
    PLEASE ALLOW UP TO 12-24 HOURS FOR A RESPONSE


  • ONCE A RESPONSE HAS BEEN SUBMITTED FEEL FREE TO SEND US BACK THE ITEM TO OUR RETURN P.O BOX ADDRESS , ALONG WITH THE TRACKING NUMBER ASSOCIATED WITH THE PACKAGE , AND ONCE THAT IS CONFIRMED , THEN YOUR EXCHANGE PACKAGE WILL GO OUT FOR DELIVERY IN 7-10 BUSINESS DAYS